Terms of service

Terms & Conditions

Shiv Prem Agencies

Welcome to the website of Shiv Prem Agencies. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General

Shiv Prem Agencies supplies fragrance raw materials, essential oils, and related products for industrial, cosmetic, and personal use. By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. However, natural products such as essential oils may vary slightly in color, aroma, or appearance due to natural variations.

Products sold by Shiv Prem Agencies are intended for professional, industrial, or formulation purposes. Customers should ensure proper usage according to industry standards.

3. Pricing

All prices listed on the website are subject to change without prior notice. Prices are displayed in Indian Rupees (INR) unless stated otherwise.

Additional charges such as shipping, taxes, or handling fees may apply depending on the order location.

4. Orders and Payments

Orders are confirmed only after successful payment. We reserve the right to cancel or refuse any order due to:

Product unavailability

Pricing errors

Suspicious or fraudulent transactions

Accepted payment methods may include online payment gateways, bank transfer, or other approved methods.

5. Shipping & Delivery

Orders are processed within 2–5 business days after payment confirmation. Delivery timelines may vary depending on location and courier services.

Shiv Prem Agencies is not responsible for delays caused by courier companies, weather conditions, or other external factors.

6. Returns & Refunds

Due to the nature of fragrance raw materials and essential oils, returns are generally not accepted unless the product received is damaged, defective, or incorrect.

Customers must report any issue within 48 hours of delivery with clear photographs and order details.

Approved refunds or replacements will be processed accordingly.

7. Product Usage Responsibility

Customers are responsible for testing products before large-scale usage. Shiv Prem Agencies is not liable for any damage, loss, or reaction caused by improper use, formulation, or handling of products.

8. Intellectual Property

All content on this website including text, images, logos, and product descriptions belongs to Shiv Prem Agencies and may not be copied, reproduced, or distributed without permission.

9. Privacy

Customer information collected during purchases will be used only for order processing and communication purposes. We respect customer privacy and do not sell or share personal information with third parties.

10. Limitation of Liability

Shiv Prem Agencies shall not be held liable for any indirect, incidental, or consequential damages arising from the use of products purchased from our website.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice.

12. Contact Information

For any questions or inquiries, please contact: